You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us (firstname.lastname@example.org) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Every item ships FREE to the US lower 48. We can ship to virtually any address in the world, but customers will be responsible for shipping charges. Note that there are restrictions, and some products cannot be shipped to international destinations.
We guarantee that your product will be shipped out 1-2 business days after your order has been placed. Please call customer service at (833) 795-5669 with any questions or concerns.