Warranty Information

SYKL POWER BIKES WARRANTY

Every SYKL bike is covered under our one year warranty against all manufacturing defects. The one year warranty only covers the original owner of the bike, and warranty parts will only be shipped to the United States lower 48. Bike components including brakes, controller, crank set, freewheel, forks, frame, handlebar, kickstand, LCD display, lights, motor, pedals, rims, saddle, seat post, shifter, stem, throttle, wheel hub, and other hardware are warranted against manufacturing defects for one year after the date of original purchase. SYKL Power Bikes' lithium-ion batteries are also under a one year warranty against manufacturing defects. Normal wear and tear, improper maintenance of the bike, and water damage are not covered under warranty. Proof of purchase must be provided when making a warranty claim. 

TERMS OF WARRANTY

SYKL Power Bikes' warranty only applies to the original owner of the bike and is limited to the replacement of defective parts. We will not replace any part without seeing photo or video proof of the defective part. Parts damaged by the user or any damage resulting from failure to follow the owner's manual will not be covered under warranty. Shipping damages must be reported within two days of receiving the product and we will deal with damages on a case by case basis. Replacement parts will be sent under the sole discretion of SYKL Power Bikes. If you have a warranty claim, please reach out to our customer service.

customerservice@syklpowerbikes.com